To submit a USPS® refund request (including fees or postage), you'll need proof of purchase. You may need one or all of the following when you request a refund:
- Tracking number
- Purchase receipt
- Photo ID (if in person)
Learn more about requesting a domestic USPS refund. (To file a claim for insured mail that was lost, damaged, or missing contents, see File a USPS Claim: Domestic.)
ALERT: Currently, we're unable to process refund requests for Premium Forwarding Service Residential, Package Intercept, and Pickup On Demand. We're working to resolve the issue, and we apologize for the inconvenience.
Find the shipping service you used listed below and review the How to Apply details to see what is eligible for a refund, when to apply, and what you'll need to apply. For detailed eligibility information, see the Domestic Refunds - Eligibility Details (DMM 604.9.2).
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To verify your address online, USPS® matches your credit card billing address to your old or new address. To do this, we submit a small charge ($1.10) to your credit card company. Sometimes this charge is refundable.
Only change-of-address requests made on the official USPS Change of Address® website are eligible for refunds.
- Call 1-800-238-3150 to request a refund.
- Refunds are considered on a case-by-case basis.
- If approved, $1.10 will be credited to the credit card charged.
Unused Click-N-Ship® (CNS) labels are eligible for refunds up to 60 days after the print date (the label transaction date).
- Labels that have not been scanned by the postage system.
- Labels created within the past 30 days of label print date.
- Labels that do not already have a refund request.
Request a Refund
- Log in to your Click-N-Ship account.
- Click Shipping History.
- Check the labels you want refunded.
- Where you see, Track Labels, select Refund Labels from the dropdown list.
- Click Proceed.
If a label was printed more than 30 but less than 60 days ago, email the Click-N-Ship Help Desk for a refund. Include this information in your email:
- Username
- Click-N-Ship account number
- Label number
- Transaction number and date
EDDM Retail® refunds can be requested online and at the Post Office, depending upon how you placed the order and whether you have dropped it off.
If you created and paid for an order on the EDDM® website, but did not drop it at the Post Office, you can request a refund through your Order History.
- Sign in to your USPS.com Account.
- Click Activity History.
- Click Request a Refund (below Order Details).
- Fill out the form.
Refunds will be posted to your credit card within 3–5 days.
If you created and paid for an order on the EDDM website and have already submitted it at the Post Office, the order will no longer be in your Order History.
If you canceled your order after it was accepted at the Post Office, request a refund by calling 1-877-747-6249. When prompted, select Option 3 for Small Business. Have your order information ready when you call.
- Date order was created
- Order number
- Order amount
Refunds are processed manually and should be finished within seven days.
If you began your EDDM order online but paid at the Post Office, you will need to request a refund at the Post Office where you paid.
Some extra services, such as Signature Confirmation™, are refundable if the service wasn't performed according to its service features.
Only the person who paid for extra service.
- Non-delivery when USPS is at fault.
- Incorrectly charged postage or fees.
- Paid services that were not provided.
Postage & Extra Services Refunds - Eligibility Details (DMM 604.9.2)
- 30 to 60 days after the mailing date for general extra services.
- 30 to 60 days after the mailing date if the extra service is purchased with Priority Mail Express.
- Tracking number
- Mailing receipt
These service refunds can be requested online:
- Certified Mail®
- Return Receipt (paper and electronic)
- Signature Confirmation
- USPS Tracking for USPS Marketing Mail®
If you cannot request a refund on USPS.com, take your proof documents to the Post Office where you paid for the service.
Request Extra Services Refund
Find a Post Office
Access YouTube Player
Learn how easy the online process can be. (1:39)
Download Refunds Video Transcript (RTF 44 KB)
Refunds for new, unused PO Boxes and existing PO Boxes are handled differently.
If you already have PO Box™ keys:
- Request a pro-rated refund for unused time in your PO Box service agreement.
- Apply for a refund at the Post Office where the PO Box is located.
You may request a refund online if you applied online and:
- Have not used the PO Box.
- Have not picked up the PO Box keys.
- Request a refund within 30 days of your original payment.
Contact the Internet Customer Care Center (ICCC)
- PO Box Help Desk
- 1-800-344-7779
If there was a mistake in your Postal Store order you may be able to get a refund or exchange. Learn about options for wrong, missing, or damaged orders in The Postal Store®.
Premium Forwarding Service Residential® (PFS-Residential®) refunds can be requested online and at the Post Office, depending where you set up the service.
- Enrollment fee
- Weekly shipping fees, unless pre-paid and unused
- Delayed shipments
PFS-Residential Terms & Conditions
If you set up your PFS-Residential service on USPS.com, you can request a refund online.
If you set up your PFS-Residential service at a Post Office, you must request your refund at that Post Office.
- Order, Confirmation, or Tracking Number for the weekly shipment(s) you would like refunded
- Reason for the refund request
- When your request is processed, you will get an email explaining the result.
- Refund requests are normally processed within 2–3 business days.
- If USPS needs more information to process your request it will take longer than 2–3 business days.
- If your request is approved, it will be credited to the credit card associated with your account. It may take up to 2 billing cycles for the refund to appear on your card.
Submit a Request
Priority Mail Express (PME) service comes with a money-back guarantee based on its service features.
- Each USPS Tracking Number can only be used for one refund request.
- You must combine refunds for Priority Mail Express and related extra services into a single refund request.
Priority Mail Express postage for mail that did not arrive based on the guaranteed service arrival time. The guaranteed arrival time is on your receipt.
Priority Mail Express Refunds - Eligibility Details (DMM 604.9.5)
- 2 to 30 days after the mailing date for Priority Mail Express without extra services.
- 30 to 60 days after the mailing date if an extra service was purchased with Priority Mail Express.
- Tracking number
- Mailing receipt
Online: You can apply for a refund with a free USPS.com account.
Request a PME Refund
At a Post Office: You can also go to any Post Office and fill out Part I of Form 3533 (in duplicate) and submit it along with your original customer copy of Label 11.
Find a Post Office
Access YouTube Player
Learn how easy the online process can be. (1:39)
Download Refunds Video Transcript (RTF 44 KB)
The USPS Package Intercept® fee ($15.95) plus any applicable postage charge may be refundable if the shipment was not intercepted.
- Order, Confirmation, or USPS Tracking® Number for each shipment(s) you would like refunded
- Reason for the refund request
- Additional details you may have to help with processing
- When your request is processed, you will get an email explaining the result.
- Refund requests are normally processed within 2–3 business days, unless USPS needs more information to process your request.
- If your request is approved, the credit card associated with your account will be credited. It may take up to 2 billing cycles for the refund to appear on your card.
You may request your refund online.
Submit a Request
USPS Package Intercept Terms & Conditions
USPS Pickup On Demand® refunds can be requested online if the service wasn't performed according to its service features.
You are only eligible for a refund if the carrier fails to show up during the specified day for a pickup.
- Carrier shows up during the specified day of pickup.
- Cancellation request submitted after 5 a.m. (local time) on the day of the scheduled pickup.
USPS Pickup on Demand Terms & Conditions
- Order, Confirmation, or USPS Tracking® Number for the shipment(s) you would like refunded
- Reason for the refund request
- Additional details you may have to help with processing
- When your request is processed, you will get an email explaining the result.
- Refund requests are normally processed within 2–3 business days.
- If USPS needs more information to process your request, it will take longer than 2–3 business days.
- If your request is approved, it will be credited to the credit card associated with your account. It may take up to 2 billing cycles for the refund to appear on your card.
You may request your refund online.
Submit a Request
Approved refunds are paid in different ways depending on the service and how you applied.
- Approved online refunds will receive a check by mail.
- Approved refunds that were requested at the Post Office will be refunded in cash, check, or money order.
- Approved Click-N-Ship refunds are credited to the original payment account.
- Business customers who applied for a refund online will be refunded by check, not credited back to their account.
- Business customers who applied for a refund at a USPS Retail® location will receive a credit to their USPS Corporate Account (USPSCA).
If your refund was only partially paid or denied, you may file a dispute within 30 days of receiving the decision.
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